Special Studio Return Policy

We want you to be happy with your Special. If something isn’t right, here’s what you need to know.

Change-of-Mind Returns

Changed your mind? You can request a return within 48 hours of receiving your order.

To be eligible, the item must be:

• Unused and in perfect condition
• Returned in its original packaging

Once we receive and inspect the item, we’ll arrange a refund or store credit.

You are responsible for the cost of returning a change-of-mind purchase.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

Email us your order number, a description of the issue, and photos of the item. Once the item has been returned and inspected, we’ll repair it, replace it, or issue a refund.

We’ll cover all return shipping costs for items that arrive damaged or faulty.

Seconds and Final Sale Items

Seconds and Final Sale items cannot be returned if you change your mind.

If your item arrives damaged, please contact us within 48 hours of delivery.

Our Lifetime Circularity Commitment

If your Special breaks during normal use, you can return it to us at any time.

We’ll inspect the item, reprocess the material, and arrange a replacement. An administration and restocking fee of up to 20% of the original product price may apply. You will also be responsible for return shipping costs.

How to Start a Return

Email customerservice@specialstudio.co with:

• Your order number
• The reason for your return
• Photos of the item, if it is damaged or faulty

We’ll let you know what to do next.

Keeping Materials in Circulation

Our products are designed with circularity in mind. When an item comes back to us, we can reprocess its material and turn it into something new—keeping it in circulation and out of landfill.